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Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. Please ensure that you keep us informed of any changes to your name or address. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. If your current bus pass is due to expire within the next month, this is an indication that we . No, concessionary bus passes are not accepted on the night Buses. Before your pass expires, we may send you a letter inviting you to renew it manually. This cookie is set by GDPR Cookie Consent plugin. Lee Most young disabled (under 16) pass holders should have received a short form to return. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. However, you may not be allowed to use your bus pass on night buses i.e. It tells you about: Bus passes are issued for up to five years. new pass.. All content 2023 Southend-on-Sea City Council. This will be. five years Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. N94. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. Completed renewal forms will be processed and new vouchers issued approx. Some bus services are changing. Find out more about an igo card. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. These cookies will be stored in your browser only with your consent. How much longer should the Sun remain in its stable phase? If you move address, update the details on your bus pass at least three weeks before the renewal date. If you do not receive your new pass please contact our information line on 0345 600 0659. The expiry date will normally be five years from your birthday. Your new pass will be not sent until a week before your old. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. The cards offer older and disabled people free travel in the capital How long does it take to renew an older persons pass? If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. Residents are. . The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. You will need to apply to your new local authority for a new pass. Apply for a new age-related pass. Are senior bus passes renewed automatically? Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. You'll need your current pass in order to renew. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. Application forms for the 'English National Concessionary Travel Scheme . You will need to apply to this authority for a new pass. It is not valid in Wales* or Scotland. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. 5 How long does it take to renew an older persons pass? Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. We apologise for any inconvenience that this situation may have caused you. Bus If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. You may need to provide proof of your new address. We will post your renewed bus pass 18days before the old one expires. Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. However, you may visit "Cookie Settings" to provide a controlled consent. If you have not received your renewal form, please contact our information line on 0345 600 0659. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. Applicants can enter in their postcode online and will be given the contact details of their local council. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. applies to approximately 12,000 people, the vast majority of whom are If you have an age related pass or travel vouchers, we will automatically renew them when they expire. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. My age-related pass has now expired but I have not received a new one. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. Where can I get a bus pass for an older person? We also use third-party cookies that help us analyze and understand how you use this website. These are mostly people who have held a bus pass since at least 2008 and will now be . If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. Please still, Older Persons bus passes will normally be automatically renewed. If it has already expired, please call 0345 678 9088 to arrange a renewal. The new pass is free. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. Currently this is at age of 66. Further information. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. If you have moved address since receiving your bus pass, please notify us of your new address . Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. You should have received all the information you need by now. current pass expires so pass holders dont need to do anything, just wait for a For assistance with new applications: (Click the arrows below to reveal the answers). When can I use my concessionary bus pass in Gloucestershire? Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. How long will it take to get a bus pass following a renewal/application? You should have receive your renewal form by mid-February. This This form can be completed and returned in the envelope provided with your form. Alternatively you are able to renew your vouchers online. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. What happened to the baby in Joy Luck Club? Your older person's bus pass is valid for four years. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. What should I do? Flexible support fund - available at . If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. You may be eligible for financial support. State pension claimants who apply directly through their local council should be aware. Renewing your Bus Pass. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. This website uses cookies to improve your experience while you navigate through the website. Disabled person's bus pass . Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. There is no need to contact us until we get in touch with you. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be To get an older persons bus pass you must 2 Apply to your local council. What is the cause of the card not working? http://www.nowcard.org/nowcardfaq.asp#FAQ23. Companion passes are automatically renewed at least 2 weeks before they are due to expire. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. The cookie is used to store the user consent for the cookies in the category "Other. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. If you send us different evidence, your pass may be delayed or refused. These cookies track visitors across websites and collect information to provide customized ads. Age-related pass or vouchers. For further information contact: The National Rail enquiries telephone number is 08457 484950. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. Analytical cookies are used to understand how visitors interact with the website. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. As a general rule, it is usually cheaper to call during the evenings and weekends. Can I use my pass on Trains? You can apply for your renewal bus pass online. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. Daily fare: $2.00. You don't have to do anything, unless you have moved since we sent you your last pass. Please check with the county council in the area you plan to visit. English bus passes are not accepted in Scotland and vice versa. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. There is no need to contact us until we get in touch with . If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. If you pass does not register on the card reader on the bus, we won't know the pass is being used. These pages are for East Sussex bus pass holders. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Can I use my bus pass on National Express Services? The day and date you experienced difficulties. Disabled person's bus pass There's no central provider of the disabled person's bus pass. If you email us please confirm your date of birth and current address in the email so we can fully check our records. Open all. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. The cookie is used to store the user consent for the cookies in the category "Analytics". If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. This might be a letter confirming your eligibility and asking if you wish to renew. Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. Youll need to provide proof of identity. 1 week before current vouchers expire. Necessary cookies are absolutely essential for the website to function properly. So, to find out if you're eligible and where to apply, get in touch with your local council. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. Our If you do not have your current pass, then please contact us. The form will ask for a new passport-sized photo, which will be printed on their new card. Click or tap the rating which best represents your experience. Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. You can make updates to the following details before your bus pass renews: your appearance. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). We send out renewed passes by the end of March. I have applied for my new bus pass, what should I do with my current pass? If your pass has been stolen, you should call 0345 200 0388 to replace it. For further information see. Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. Renewing, updating or cancelling a bus pass. What do I do about my concessionary bus pass? Copyright Lancashire County Council 2022. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. What do I do with a bus pass which is no longer needed? Continuing eligibility for a pass issued due to a . However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. all that. If you have any questions, you can call us to discuss your application on 0345 200 0388. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. You can find your renewal code located in the box towards the bottom of your renewal letter. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. The county council will not reimburse you for any charges levied by medical specialists or advocates. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. Higgins, Telford & Wrekin Councils Customer Services Manager, said. Can I use my English senior citizen bus pass in Scotland? Applicants whose pass was issued due to a disability will continue to be automatically renewed. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. Do not include common words or names. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. What should I do? Changes To Renewal Of Concessionary Bus Passes. Concessionary bus passes will no longer be renewed automatically. Welcome to the Highways Service Information Centre. If you currently receive Travel vouchers you will receive a renewal form at your registered address. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. These cookies ensure basic functionalities and security features of the website, anonymously. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. Older Person's bus passes will be renewed soon. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. I am an age-related bus pass holder and my current bus pass is due to expire soon. You should allow 6 weeks for your application to be processed. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. Can I use my disability-related with a companion bus pass in other parts of England? Using your card. Essex County Council is not responsible for this. renewed people had to fill in forms and submit photographs but we have scrapped You can apply for your renewal bus pass online. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. This can be your email address or set to something memorable for you.